Patient Access Schedule Agent, Partially Remote, M - F 11:00 AM-3:00 PM
About The Position
The Patient Access Scheduling Agent is the front door for patients seeking access to the right care, at the right time, with the right provider. This role performs complex scheduling activities and provides exceptional patient service. The position is partially remote and is scheduled Monday through Friday, 11:00 AM to 3:00 PM, for 20 hours per week. The agent coordinates appointments across providers, clinics, departments, practices, and campuses; gathers and updates patient demographic, insurance, and guarantor information; and collects patient liabilities when appropriate. The role also obtains outside medical records, schedules in-office procedures and procedure rooms, and applies knowledge of treatment areas and the sequence and priority of services to support efficient use of clinical staff, patients’ time, equipment, and facilities. The position is non-exempt and union-represented by SHARE (State Healthcare and Research Employees). The hiring range is $20.94–$29.27, based on a full-time 40-hour schedule; compensation for this reduced schedule is prorated and may vary based on experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process. A high school diploma is required; an associate’s degree in business or a healthcare-related field is preferred.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or telephone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Collect patient demographic, insurance, and account guarantor information needed for the financial aspects of care; process updates and corrections to this information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type so providers have necessary information.
- Schedule in-office procedures and, when needed, reserve the room where the procedure will take place.
- Apply functional knowledge of treatment areas and the priority and sequence of procedures, tests, and primary care services.
- Prioritize visits and services to support efficient use of physicians’ clinical staff, patients’ time, equipment, and facilities.
- Comply with departmental policies, procedures, objectives, and health and safety requirements.
- Attend meetings, conferences, and seminars as required or directed.
- Use quality improvement practices in daily operations.
- Demonstrate respect for diverse views and contribute to a professional, tolerant, civil, and accepting environment for employees, patients, and visitors.
- Maintain regular, reliable, and predictable attendance.
- Perform other similar and related duties as required or directed.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
