Patient Access Schedule Agent, Partially Remote, M - F 11:00 AM-3:00 PM
About The Position
The Patient Access Scheduling Agent serves as the front door for patients seeking access to the right care, at the right time, with the right provider. The agent performs complex scheduling activities and provides exceptional patient service to help patients access needed care. The position is scheduled Monday through Friday from 11:00 AM to 3:00 PM, for 20 hours per week, and is described as partially remote. The role includes scheduling appointments across multiple providers, clinics, departments, practices, and campuses; collecting and updating patient and insurance information; collecting patient liabilities when appropriate; obtaining outside medical records; and scheduling in-office procedures and their rooms. The agent uses knowledge of treatment areas and related procedures to prioritize visits and services and support efficient use of clinical staff, patient time, equipment, and facilities. The position also requires compliance with departmental policies and health and safety requirements, participation in meetings and quality improvement, reliable attendance, and respectful, professional interactions with patients, visitors, and colleagues.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in a business or healthcare-related field.
- Previous scheduling and/or telephone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Collect the patient demographic, insurance, and guarantor information needed for financial aspects of care; process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type.
- Schedule in-office procedures and, when needed, reserve the room where the procedure will take place.
- Apply knowledge of treatment areas and the priority and sequence of related procedures, tests, and primary care services.
- Prioritize visits and services to support efficient use of physician clinical staff, patient time, equipment, and facilities.
- Comply with departmental policies, procedures, objectives, and health and safety requirements.
- Attend meetings, conferences, and seminars as required or directed.
- Use quality improvement practices in daily operations.
- Demonstrate respect, professionalism, tolerance, civility, and acceptance toward employees, patients, and visitors.
- Maintain regular, reliable, and predictable attendance.
- Perform other similar and related duties as required or directed.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
