Patient Access Schedule Agent, Partially Remote - M-F 8:30 - 5:00 PM
About The Position
The Patient Access Scheduling Agent is the front door for patients seeking access to the right care, at the right time, with the right provider. The agent performs complex scheduling activities and provides exceptional patient service. The position is partially remote and scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., for 40 hours per week. It is non-exempt and represented by SHARE (State Healthcare and Research Employees). The hiring range is $20.94–$29.27 based on a full-time 40-hour schedule; compensation varies based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process. UMass Memorial Health describes itself as a health system with more than 20,000 employees, focused on patient care, academic excellence, and research. Its stated Standards of Respect are Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player, and Be Kind.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or telephone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Collect information needed for the financial aspects of care, including patient demographics, insurance information, and account guarantor details.
- Process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on appointment visit type so providers have necessary medical information.
- Schedule in-office procedures, including coordinating both the appointment and the room where the procedure will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
