Patient Access Schedule Agent, Partially Remote, 8:00am-4:30pm
About The Position
The Patient Access Schedule Agent handles incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses. The role also makes outbound calls to schedule appointments with specialists and subspecialists. During scheduling, the agent gathers information needed for the financial aspects of care, including patient demographics, insurance information, and account guarantor details. The agent processes updates and corrections to patient insurance and demographic information and collects patient liabilities before or on the date of service, as appropriate. Depending on the appointment visit type, the agent obtains medical records from outside healthcare organizations to ensure providers have necessary information. The role also schedules in-office procedures, which may require coordinating both the appointment and the procedure room. This is a partially remote, non-exempt position with a Monday-through-Friday day schedule of 8:00 a.m. to 4:30 p.m., totaling 40 hours per week. The listed hiring range is $20.94–$29.27 per hour based on a full-time schedule; compensation may vary based on scheduled hours, experience, skills, qualifications, and internal equity. A signing bonus may be available, with eligibility confirmed during the interview process.
Requirements
- High school diploma.
- English speaking, reading, and writing skills.
- Strong interpersonal and communication skills.
Nice To Haves
- Associate’s degree in business or a healthcare-related field.
- Previous scheduling and/or phone customer service experience.
- Previous experience in a healthcare organization.
- Bilingual speaking, reading, and writing skills.
Responsibilities
- Handle incoming calls from patients, families, and referring providers to schedule appointments across multiple providers, clinics, departments, practices, and campuses.
- Make outbound calls to schedule appointments with specialists and subspecialists.
- Gather patient demographic, insurance, and account guarantor information needed for the financial aspects of medical care.
- Process updates and corrections to patient insurance and demographic information.
- Collect patient liabilities before or on the date of service, as appropriate.
- Obtain medical records from outside healthcare organizations based on the appointment visit type.
- Schedule in-office procedures and coordinate scheduling of the room where the procedure will take place.
Benefits
- A signing bonus may be available; eligibility will be confirmed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
