Patient Access Scheduler I

Fairview Health Services•St. Paul, MN

2d•Remote

About The Position

This position is for a Patient Access Scheduler who will be responsible for pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner. The role involves directing calls to the appropriate area for services not provided in Patient Access Scheduling, receiving requests for information and ensuring timely distribution of materials, and scheduling, admitting, and pre-authorizing insurance for all patients in the assigned area. The Patient Access Scheduler acts as the first point of contact for the system, partnering with the caller/patient to facilitate an empathetic and compassionate solution and assisting the patient in navigating the complex system. This is a very heavy call center role requiring the ability to handle non-stop, back-to-back phone calls in a remote environment, maintaining quality and performance expectations in a self-directed manner. Training is provided in a class format for the first 4 weeks of employment, with the next tentative class start date of July 20, 2026.

Requirements

2 years in a direct customer facing sales or service setting

Nice To Haves

Associate of Arts Associates Degree or completion of medical terminology program
2 years experience in a medical setting

Responsibilities

Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
Directs calls to appropriate area for services not provided in Patient Access Scheduling.
Receives requests for information and ensures that material is distributed in a timely manner.
Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.
Ability to handle non-stop, back-to-back phone calls -- THIS IS A VERY HEAVY CALL CENTER ROLE.