Patient Access Scheduler I (Remote)

Fairview Health Services•St. Paul, MN

6h•Remote

About The Position

This is a remote Patient Access Scheduler position that requires strong customer service and communication skills. The role involves pre-registering and scheduling patient appointments, directing calls, and acting as the first point of contact for patients navigating a complex system. The position is part of a training class format, with the next tentative start date being July 20, 2026. This is a very heavy call center role with non-stop, back-to-back phone calls, requiring the ability to work independently in a remote environment and maintain quality and performance expectations.

Requirements

2 years in a direct customer facing sales or service setting

Nice To Haves

Associate of Arts Associates Degree or completion of medical terminology program
2 years experience in a medical setting

Responsibilities

Pre-registering and scheduling patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
Directs calls to appropriate area for services not provided in Patient Access Scheduling.
Receives requests for information and ensures that material is distributed in a timely manner.
Schedules, admits, and pre-authorizes insurance for all patients in area assigned.
Acting as the first point of contact for our system, partners with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.
Ability to handle non-stop, back-to-back phone calls -- THIS IS A VERY HEAVY CALL CENTER ROLE.