Patient Access Representative
About The Position
Providence Swedish Rehab Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact in our local communities. As People Services Director at Providence Swedish Rehab Hospital, you’ll work alongside our Lifepoint Health Support Center (HSC) team in embracing our vital mission dedicated to making communities healthier ®. Job Summary: Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.
Requirements
- High school diploma or equivalent
- Excellent customer service skills
- Knowledge of insurance verification and registration workflows
- Strong communication and organizational skills
Responsibilities
- This position plays an important role in supporting patient care and creating a positive patient experience from the moment patients enter our ER.
- Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
- Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
- Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
- Provides explanation of process and addresses concerns and questions.
- Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
- Verifies insurance benefits and obtains precertification/authorization as necessary.
- Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
- Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
- Collects co-pays and other funds from patients based upon established criteria.
- Checks supplies and stocks supplies as needed. Serves as back-up for other functional areas.
- Perform other duties as assigned.
Benefits
- Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Ongoing learning and career advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
