Patient Access Representative
Hillsboro Area Hospital Inc•Hillsboro, IL
•$18 - $22•Onsite
About The Position
The Patient Access Representative serves as the first point of contact for patients and visitors, creating a welcoming and compassionate experience from the moment they arrive. This role is essential in ensuring accurate registration, smooth access to services, and clear communication. The ideal candidate combines strong attention to detail with empathy, professionalism, and a commitment to excellent patient care.
Requirements
- High school diploma required.
- Required proficiency in general clerical office duties, i.e., computer keyboarding, average typing skills, and switchboard console.
- Excellent customer services skills required.
- Must maintain an average accuracy of 98.7% or above.
Nice To Haves
- Familiarity with medical terminology, insurance processes, and electronic health records is a plus.
- Previous experience as receptionist, secretary or switchboard is preferred.
- Relevant certifications in healthcare access or customer service are a plus.
Responsibilities
- Greets patients, families, and visitors with warmth, professionalism, and respect, fostering a positive first impression.
- Accurately registers patients, verifies demographics, and ensures all required information is collected and entered into the system.
- Confirms insurance eligibility, obtains necessary authorizations, and explains financial responsibilities in a clear and compassionate manner.
- Collects co-pays, deductibles, and other payments while maintaining sensitivity to patient circumstances.
- Maintains strict confidentiality in accordance with HIPAA and organizational policies.
- Coordinates effectively with clinical staff to ensure timely patient flow and service delivery.
- Provides clear directions and answers questions to help patients navigate the facility with ease.
- Handles challenging situations with patience, empathy, and problem-solving skills.
- Ensure all documentation is complete, accurate, and compliant with regulatory standards.
- Accurately scans paperwork, insurance information, and photo identification.
- Adheres to the Patient Access Dress Code
- Completes other duties as assigned.
Benefits
- Please use the link below to visit our website for a list of benefits offered. https://www.hillsborohealth.org/careers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
