Patient Access Representative (Receptionist) - Behavioral Health Department

Generations Family Health Center • Putnam, CT

1d • Onsite

About The Position

The Patient Access Representative (Receptionist) in the Behavioral Health Department is a full-time position (40 hours/week) at Generations Family Health Center, Inc. This role involves greeting patients, answering phones, scheduling appointments, gathering patient information, posting procedures, and collecting fees. The position requires excellent customer service skills and the ability to collaborate effectively with a multidisciplinary team, including dental, medical, behavioral health, health support, and community program staff. Generations Family Health Center is a regional community health center serving a rural area in eastern Connecticut with multiple sites, offering a full range of primary care services.

Requirements

• High school diploma
• Typing and computer skills essential
• Familiarity with dental/medical terminology and billing procedures is necessary
• Must be detail-oriented
• Able to handle multi-tasking in a fast-paced environment

Nice To Haves

• Post secondary school education preferred
• Experience in dental/medical office is helpful

Responsibilities

• Greeting patients
• Answering phone
• Scheduling appointments
• Obtaining information from patients
• Posting procedures
• Collecting fees
• Providing excellent customer service
• Working as a team with multidisciplinary staff

Benefits

• Medical and Vision insurance with no employee premium
• Quarterly Perfect Attendance Bonus
• Longevity Bonus recognizing years of service
• $500 annual education reimbursement
• Robust paid vacation, sick time, personal time and 9 paid holidays
• Predictable scheduling
• 403(b) Retirement Savings Plan with employer contributions
• Group Life Insurance
• Short Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED