Patient Access Representative-Patient Access Emergency Room
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtaining accurate demographic, insurance, and physician information. They screen customer data to ensure patient eligibility for insurance, communicate differences to the customer, and ensure insurance pre-certification and physician referral requirements are met. Additionally, they assist in identifying self-pay patients and referring them to financial assistance when applicable, and establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas. The role also involves assisting in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent
- CPR certification (based on position and as determined by manager)
- Demonstrated computer skills required with the ability to navigate most current technology systems
- Strong administrative skills
- Excellent customer service and organizational skills
- Ability to multi-task within a stressful environment
Nice To Haves
- Associate's Degree
- One year of health care experience
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts
- Providing excellent customer service
- Interviewing and registering patients
- Obtaining accurate demographic, insurance, and physician information
- Screening customer data for insurance eligibility
- Communicating insurance differences to customers
- Screening registrations for insurance pre-certification and physician referral requirements
- Instructing customers on requirements
- Identifying self-pay patients and referring them to financial assistance
- Establishing and maintaining open communication with other departments and clinical staff
- Assisting in the shadowing/precepting of new employees
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
