Patient Access Representative-Patient Access Emergency Room
About The Position
The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtaining accurate demographic, insurance, and physician information. They screen customer data to ensure patient eligibility for indicated insurance and communicate any differences. Additionally, they screen registrations to ensure insurance pre-certification and physician referral requirements are met, and instruct customers on these requirements. The role also involves assisting in identifying self-pay patients and referring them to financial assistance when applicable, and establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff in those areas. The representative will also assist in the shadowing/precepting of new employees.
Requirements
- High School Diploma or equivalent, required.
- CPR certification (based on position and as determined by manager).
- Demonstrated computer skills required with the ability to navigate most current technology systems.
- Strong administrative skills.
- Excellent customer service and organizational skills.
- Ability to multi-task within a stressful environment.
Nice To Haves
- Associate's Degree, preferred.
- One year of health care experience, preferred.
Responsibilities
- Greeting and registering patients
- Answering telephone calls
- Scheduling appointments
- Pulling and filing medical charts
- Providing excellent customer service to patients and families
- Interviewing and registering patients in registration areas
- Obtaining accurate demographic, insurance, and physician information
- Screening customer data to ensure patient eligibility for insurance indicated
- Communicating differences to the customer
- Screening registrations to ensure insurance pre-certification and physician referral requirements are met
- Instructing customer on requirements
- Assisting in identifying self-pay patients and referring them to financial assistance when applicable
- Establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff in those areas
- Assisting in the shadowing/precepting of new employees
Benefits
- Diversity, Equity and Inclusion are integrated into our core values and practices.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
