Patient Access Representative Hospital
About The Position
Work Schedule: 80% FTE, day shift working Monday - Friday from 7:30 am – 4 pm, 4 days per week. Hours may vary based on the operational needs of the department. You will work at University Hospital in Madison, WI. Be part of something remarkable Bring your excellent customer service to UW Health. We are seeking a Patient Access Representative - Hospital to: Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients. Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.
Requirements
- High School Diploma or equivalent
- 1 year of experience in a customer service-related field
Nice To Haves
- Associate's Degree in Business, Finance, Health Information Management or related field
- 1 year of experience in a healthcare, call center, business, financial or insurance related field
Responsibilities
- Enter and verify demographic and insurance information
- Identify and collect patient financial obligations
- Register or admit patients
- Promote a positive patient and family experience
- Exhibit empathy
- Engage in compassionate collections
- Demonstrate strong communication skills
Benefits
- health and dental insurance
- paid time off
- retirement plans
- two-week paid parental leave
- adoption assistance
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
- Tuition benefits eligibility
- The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
