Patient Access Representative - Hospital (Evening Shift)

Crawford County Memorial Hospital • Denison, IA

9d • Onsite

About The Position

The Patient Access Representative is responsible for admitting patients into the hospital computer system for various services including ER, outpatient ancillary services, specialty clinic, surgery, and inpatient admissions. This role involves completing necessary paperwork, managing dismissals, handling telephone communications, and ensuring accuracy in patient data entry for billing purposes. The representative must maintain patient confidentiality, adhere to safety regulations, and promote a professional and courteous environment. They are also expected to collect co-pays, coinsurance, and past-due balances, and coordinate care with other healthcare providers. Active participation in meetings, committees, and quality improvement initiatives is also a key aspect of the role.

Requirements

• High School Diploma required.
• Accuracy in data entry to ensure correct billing practices.
• Professional phone etiquette and techniques.
• Excellent people skills.
• Must be able to type 50-60 w.p.m. and operate standard office machines.
• Must have ability to function under stress.
• Must possess emotional maturity to maintain good relationships in multi-person office.
• Requires judgment to analyze and make decisions.
• Must have general working knowledge of computers and department specific software (i.e. word, excel, bed tracking, internet, med aide, etc.).
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies.
• Conduct oneself as a professional in accordance with PRIDE values.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services.

Nice To Haves

• One to two years prior hospital/medical office experience preferred.
• Prior knowledge of medical terminology preferred.
• Previous data entry experience preferred.

Responsibilities

• Admit patient into hospital computer system – ER, outpatient ancillary services, specialty clinic, surgery and inpatient.
• Complete necessary paperwork based upon admission type and responsible party.
• Dismissals upon notification.
• Moderate amount of telephone usage in all aspects of the job.
• Completes follow-up and reporting as needed.
• Reviews and corrects AccuReg errors.
• Ensures complete accuracy with each admission.
• Maintains confidentiality of information pertaining to clients, physicians, employees, and CCMH business.
• Consistently reports to work at the scheduled time in a punctual manner and at the assigned job location.
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety and specific job-related hazards.
• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter- and intra- departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.
• Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Organizational Integrity Program, Code of Ethics, as well as other policies and procedures.
• Demonstrates proper use of office equipment.
• Collects the current co-pays or coinsurance and past-due balances.
• Uses effective communication principles to coordinate care with other health care providers.
• Actively participates in meetings, committees, conferences, and in-services.
• Recognizes and communicates issues/occurrences utilizing established lines of authority and assists in identifying ways to resolve variances or unacceptable outcomes.
• Is knowledgeable of and actively participates in improving patient safety and reducing risk to patients.
• Complies with Safety and Infection Control & Procedure.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED