Per Diem (North Region)

Thomas Jefferson University•Montgomery, PA

5d•Onsite

About The Position

This is an ongoing posting for full time, part time, and per diem openings across our North Region. This includes our locations at Abington, Lansdale, Einstein Montgomery, and Northeast (Torresdale, Frankford, Bucks). Positions across these locations include days, evenings, or overnights and typically include every other weekend (Required). The role provides a positive patient experience to patients and families. It demonstrates strong communication and customer service skills while registering patients. The representative accurately searches and selects the correct patient, gathers complete and accurate demographic and insurance information from patients and families, and identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. They retrieve orders, confirm medical necessity and answer phones for outpatient visits. They also gather worker’s comp or auto insurance information from accident patients, collect patient out-of-pocket liability/copays, verify insurance, and confirm referrals and authorizations are on file, if required.

Requirements

Proficient with computer and Microsoft Office skills.
Familiar with healthcare EHR applications i.e. EPIC, Cerner (Emergency Department).
Knowledge of medical terminology and/or third-party insurance coverage including managed care plans (Emergency Department).
Strong verbal and written communication and customer service skills.
Meticulous attention to detail.
Minimum 3 years of customer service experience, in customer facing type roles (Outpatient/Admissions).
Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service (Emergency Department).
Prior registration experience in Emergency Dept preferred (Emergency Department).
Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.

Nice To Haves

Associates degree in healthcare or business administration preferred.
Prior registration experience in Emergency Dept preferred.

Responsibilities

Provides a positive patient experience to patients and families.
Demonstrates strong communication and customer service skills while registering patients.
Accurately searches and selects the correct patient.
Gathers complete and accurate demographic and insurance information from patients and families.
Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation.
Retrieves orders, confirms medical necessity and answers phones for outpatient visits.
Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.

Benefits

medical (including prescription)
supplemental insurance
dental
vision
life and AD&D insurance
short- and long-term disability
flexible spending accounts
retirement plans
tuition assistance
voluntary benefits
tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.