Patient Access Representative - Full Time/Part Time/Per Diem (North Region)
About The Position
Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.
Requirements
- High School Diploma or GED
- Associates degree in healthcare or business administration preferred
- Minimum 3 years of customer service experience, in customer facing type roles (Outpatient/Admissions)
- Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service (Emergency Department)
- Prior registration experience in Emergency Dept preferred
- Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.
- Proficient with computer and Microsoft Office skills
- Familiar with healthcare EHR applications i.e. EPIC, Cerner (Emergency Department)
- Knowledge of medical terminology and/or third-party insurance coverage including managed care plans
- Strong verbal and written communication and customer service skills
- Meticulous attention to detail
Nice To Haves
- Associates degree in healthcare or business administration
- Prior registration experience in Emergency Dept
Responsibilities
- Provides a positive patient experience to patients and families.
- Demonstrates strong communication and customer service skills while registering patients.
- Accurately searches and selects the correct patient.
- Gathers complete and accurate demographic and insurance information from patients and families.
- Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation.
- Retrieves orders, confirms medical necessity and answers phones for outpatient visits.
- Gathers worker’s comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.
Benefits
- medical (including prescription)
- supplemental insurance
- dental
- vision
- life and AD&D insurance
- short- and long-term disability
- flexible spending accounts
- retirement plans
- tuition assistance
- voluntary benefits
- tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
