Patient Access Representative

University Hospitals•Elyria, OH

38d•Hybrid

About The Position

As a Patient Access Representative, you are often the very first connection a patient and their family have with our organization. Your work directly shapes the patient's experience—from the moment they arrive or call in - while also supporting the care team behind the scenes. If you enjoy helping people, feel welcomed, informed, and confident while keeping things organized and moving smoothly, this role offers a meaningful way to make an impact every day. Be the first point of contact for patients and families. Create a positive, welcoming experience. Support both patients and care teams. Make a difference through service and compassion.

Requirements

High School Equivalent / GED (Required)
1+ years Customer Service (Required)
Exceptional communication skills with both patients and medical care providers to relay necessary information (Required proficiency)
Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
Strong organizational skills (Required proficiency)
Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
Attention to detail to ensure all patient information is accurate and available (Required proficiency)
Compassion to help patients and caregivers in difficult situations (Required proficiency)
Understanding of the importance of confidentiality (Required proficiency)

Nice To Haves

Associate's Degree or progress towards degree (Preferred)
Medical Terminology (Preferred)
1+ years Customer Service in healthcare (Preferred)
Basic knowledge of electronic health records and basic medical terminology (Preferred proficiency)