Patient Access Representative - Wentzville, MO
About The Position
As a Patient Access Representative at TAUC, you play a key role in shaping each patient’s experience from start to finish. Responsibilities include: First Impression: Greet patients with a warm, friendly, and professional demeanor, ensuring they feel welcome and cared for from the start. Efficient Check-In: Guide patients through the initial intake process with clarity and patience. Last Impression: Thank patients, leaving them with a sense of confidence and satisfaction. Compassionate Presence: Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care.
Requirements
- High school diploma or equivalent
- Must be at least 18 years old
- Valid driver’s license and reliable transportation (you may “rove” between locations during a shift)
- Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
- Comfortable working in a fast-paced, team-driven environment
- Strong communication and problem-solving skills, and customer service skills
- Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity
Nice To Haves
- Experience in a high volume, fast-paced clinic setting
- Experience with electronic medical records (EMR) systems
- Experience verifying patient insurance coverage using online tools and EMR systems
- Experience explaining co-pays, deductibles, and coverage questions
- Experience collecting co-pays and explaining visit costs
- Experience handling sensitive or difficult conversations with tact and professionalism
- Experience answering incoming calls and assisting with patient questions or follow-up
- Experience collaborating closely with clinical staff to ensure smooth patient flow
- Experience creating a warm, helpful, and efficient front desk experience for every visitor
Responsibilities
- Greet patients with a warm, friendly, and professional demeanor, ensuring they feel welcome and cared for from the start
- Guide patients through the initial intake process with clarity and patience
- Thank patients, leaving them with a sense of confidence and satisfaction
- Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care
- Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting
- Input patient information accurately into our electronic medical records (EMR) system
- Verify patient insurance coverage using online tools and EMR systems
- Clearly explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
- Collect co-pays and explain visit costs with professionalism
- Handling sensitive or difficult conversations with tact and professionalism
- Answer incoming calls and assist with patient questions or follow-up
- Collaborate closely with clinical staff to ensure smooth patient flow
- Create a warm, helpful, and efficient front desk experience for every visitor
Benefits
- Medical, dental, vision, life, and short-term insurance
- 401(k) Retirement Plan with employer match
- Paid Time Off (PTO)
- Free Urgent Care for you, your spouse, and children at all TAUC locations (for those carrying company sponsored or other health insurance)
- Employee Assistance Program (EAP): Includes free counseling, legal, and financial resources
- Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership
- Online ticket deals and more
- Associate Recognition Program: Patients and teammates can recognize you publicly for the important work you do. You can earn gift cards for providing excellent patient care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
