Patient Access Representative - Bridgeton, MO
About The Position
Total Access Urgent Care (TAUC) is seeking a Patient Access Representative to join their team. This role is crucial in shaping the patient experience from beginning to end, ensuring a warm, friendly, and professional interaction. TAUC has been providing top-ranked patient care since 2008 and offers state-of-the-art facilities and a wide range of medical services. The Patient Access Representative will be responsible for greeting patients, guiding them through the intake process, and ensuring a positive final impression. The ideal candidate will be responsive, calm under pressure, and empathetic to patient concerns, aligning with TAUC's mission of providing fast, friendly, and affordable care.
Requirements
- High school diploma or equivalent
- Must be at least 18 years old
- Valid driver’s license and reliable transportation (you may “rove” between locations during a shift)
- Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
- Comfortable working in a fast-paced, team-driven environment
- Strong communication and problem-solving skills, and customer service skills
- Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity
Nice To Haves
- Valuable clinical exposure: Learn medical terminology, EMR systems, and insurance processes
- Skill-building: Develop customer service, problem-solving, and multitasking abilities
- Team culture: Work alongside a supportive team that celebrates success and values your contribution
Responsibilities
- Greet patients with a warm, friendly, and professional demeanor, ensuring they feel welcome and cared for from the start.
- Guide patients through the initial intake process with clarity and patience.
- Thank patients, leaving them with a sense of confidence and satisfaction.
- Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly and affordable care.
- Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting.
- Input patient information accurately into our electronic medical records (EMR) system.
- Verify patient insurance coverage using online tools and EMR systems.
- Clearly explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way.
- Collect co-pays and explain visit costs with professionalism.
- Handle sensitive or difficult conversations with tact and professionalism.
- Answer incoming calls and assist with patient questions or follow-up.
- Collaborate closely with clinical staff to ensure smooth patient flow.
- Create a warm, helpful, and efficient front desk experience for every visitor.
Benefits
- Health Insurance: Medical, dental, vision, life, and short-term
- 401(k) Retirement Plan: With employer match
- Paid Time Off (PTO)
- Free Urgent Care: For you, your spouse, and children at all TAUC locations (for those carrying company sponsored or other health insurance)
- Employee Assistance Program (EAP): Includes free counseling, legal, and financial resources
- Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership
- Online ticket deals and more
- Associate Recognition Program: Patients and teammates can recognize you publicly for the important work you do. You can earn gift cards for providing excellent patient care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
