Patient Access Representative - O'Fallon, MO

URGENT CARE GROUP LLC•Saint Peters, MO

2d•$17 - $18•Onsite

About The Position

Total Access Urgent Care (TAUC) is seeking a Patient Access Representative to play a key role in shaping each patient’s experience from start to finish. This role involves greeting patients, guiding them through the intake process, and ensuring they leave with a sense of confidence and satisfaction. The ideal candidate will be responsive, calm under pressure, and empathetic to patient concerns, supporting TAUC's mission of providing fast, friendly, and affordable care.

Requirements

High school diploma or equivalent
Must be at least 18 years old
Valid driver’s license and reliable transportation
Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
Comfortable working in a fast-paced, team-driven environment
Strong communication and problem-solving skills, and customer service skills
Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

Nice To Haves

Experience in a high volume, fast-paced clinic setting
Experience with electronic medical records (EMR) systems
Experience verifying patient insurance coverage
Experience explaining co-pays, deductibles, and coverage questions
Experience collecting co-pays and explaining visit costs
Experience handling sensitive or difficult conversations

Responsibilities

Greet patients with a warm, friendly, and professional demeanor.
Guide patients through the initial intake process with clarity and patience.
Thank patients, leaving them with a sense of confidence and satisfaction.
Be responsive, calm under pressure, and empathetic to patient concerns.
Welcome and check in 30–60 patients per day in a high volume, fast-paced clinic setting.
Input patient information accurately into our electronic medical records (EMR) system.
Verify patient insurance coverage using online tools and EMR systems.
Clearly explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way.
Collect co-pays and explain visit costs with professionalism.
Handle sensitive or difficult conversations with tact and professionalism.
Answer incoming calls and assist with patient questions or follow-up.
Collaborate closely with clinical staff to ensure smooth patient flow.
Create a warm, helpful, and efficient front desk experience for every visitor.

Benefits

Competitive Pay: Starting at $17–$18/hour, based on experience
Flexible Schedule: Full-time, 3 days per week (8 AM–8 PM shifts); alternating weekends/holidays. Can have certain weekday(s) off for classes, family, etc.
Local Locations: Work most shifts at the closest 10 TAUC locations to you
Clear growth path with performance-based raises and promotions
Health Insurance: Medical, dental, vision, life, and short-term
401(k) Retirement Plan: With employer match
Paid Time Off (PTO)
Free Urgent Care: For you, your spouse, and children at all TAUC locations (for those carrying company sponsored or other health insurance)
Employee Assistance Program (EAP): Includes free counseling, legal, and financial resources
Discounts: Amazon Prime reimbursement or Sam’s, Costco, or BJs base membership, Online ticket deals and more
Associate Recognition Program: Patients and teammates can recognize you publicly for the important work you do. You can earn gift cards for providing excellent patient care.