About The Position

Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Requirements

  • Patient-facing registration
  • Information collection, validation, and requisitioning of orders and services
  • Insurance-related tasks including verification, collection of co-payments, and collection of associated paperwork
  • Ensures compliance with regulatory requirements and hospital policies and protocols
  • Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution
  • Obtains and verifies patient information for registration
  • Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims
  • Requests payment of financial dues from patient or guarantors
  • Obtains federally required and hospital related consents in a timely manner
  • Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system
  • Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA)

Nice To Haves

  • Works in various patient settings and locations

Responsibilities

  • Plays a vital role in the patient and family experience, serving as an initial point of contact within our health system.
  • Secures accurate information.
  • Interprets and communicates patient responsibility.
  • Obtains accurate patient identification, which is essential for the financial and operational success of the organization.
  • Greets customers with a smile and addresses them by name in a courteous, respectful, and professional manner.
  • Attempts to resolve customer questions and concerns.
  • Adapts to changes in the work environment.
  • Meets shift expectations.
  • Handles challenging customers.
  • Obtains and verifies patient information for registration.
  • Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims.
  • Requests payment of financial dues from patient or guarantors.
  • Obtains federally required and hospital-related consents in a timely manner.
  • Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system.
  • Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations.
  • Performs other related duties as assigned.

Benefits

  • Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
  • Life & AD&D Insurance.
  • Short-Term and Long-Term Disability (with options to supplement)
  • 403(b) Retirement Plan: Employer match, additional non-elective contribution
  • PTO & Paid Sick Leave
  • Tuition Assistance, Advancement & Academic Advising
  • Parental, Adoption, Surrogacy Leave
  • Backup and On-Site Childcare
  • Well-Being Rewards
  • Employee Assistance Program (EAP)
  • Fertility Benefits, Healthy Pregnancy Program
  • Flexible Spending & Commuter Accounts
  • Pet, Home & Auto, Identity Theft and Legal Insurance
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