Patient Access Representative

Center For Alcohol & Drug Treatment•Duluth, MN

1d•$15 - $18•Onsite

About The Position

The Patient Access Representative is the first point of contact for patients for our Detox & Withdrawal Management programs, playing a vital role in patient experience and admission. This is a dynamic environment where the Patient Access Representative acts as the point person for admission. The role involves managing the front desk of a high-paced chemical dependency treatment center, greeting patients, and ensuring they receive the highest level of customer care. The position requires interacting positively and in a caring manner with patients, co-workers, and visitors, answering incoming phone calls and referring them to the clinical team or other areas of CADT. It also involves managing large volumes of work, handling deadlines, and maintaining high productivity. The representative will verify patients' insurance coverage and eligibility, assist patients in completing MNSure applications and other funding-related paperwork, and act as a liaison between patients and external agencies, advocating for patients' needs throughout the intake and funding process. Maintaining accurate and up-to-date records of patient intake information, insurance, and funding assistance efforts, while upholding confidentiality in accordance with 42 CFR and HIPAA, is crucial. Professional verbal and written communication with providers within Detox/WDM and interdepartmentally, as well as compassionate and sensitive communication with patients and their families, are essential. Other duties as assigned.

Requirements

Must have 2 years of experience in an office setting.
Within six (6) months of hire must become MNSURE certified.
Must have strong attention to detail and problem-solving skills.
Must be able to work weekends and holidays.
Must be able to complete tasks with 100% accuracy.
Must have or obtain CPR & First Aid certification before direct patient contact.
Must have a high school diploma or equivalent.
Must pass background studies issued by the Minnesota Department of Human Services.

Nice To Haves

Preferred experience working with Medical Insurance/Benefits/MNSURE.
Preferred Medical Office experience.
Preferred knowledge of 42 CFR.

Responsibilities

Managing the front desk of a very high paced chemical dependency treatment center.
Greeting patients’ & insuring they are receiving the highest level of customer care.
Interacting positively and in a caring manner with patients, co-workers, and visitor.
Answering incoming phone calls and refer to clinical team or other areas of CADT.
Manage large volumes of work, handle deadlines and maintain high level of productivity.
Verify patients’ insurance coverage and eligibility for services.
Assist patients in completing MNSure applications and other funding-related paperwork.
Act as a liaison between patient and external agencies, advocating for patients’ needs throughout intake and funding process.
Advocate for patients to secure funding to cover treatment costs.
Maintain accurate and up to date records of patient intake information, insurance, and funding assistance efforts.
Work with patient files and maintain confidentiality in accordance with 42 CFR and HIPAA.
Maintain professional verbal & written communication with providers within Detox/WDM & interdepartmentally.
Communicate with patients and their families in a compassionate and sensitive manner.
Other duties as assigned

Benefits

Health Insurance: Comprehensive coverage with 80% employer contribution toward the lowest-cost Gold Plans.
Dental & Vision Insurance: Coverage options available for both dental and vision care.
Paid Time Off (PTO): Generous paid time off to support work-life balance.
Paid Holidays: 10 paid holidays each year.
Development Time: Dedicated paid time for professional development and continuing education.
Retirement Plans: 401(k) & Roth IRA: 4% employer base contribution, plus an additional 4% employer match.
Life Insurance: Employer-paid life insurance for peace of mind.
Disability Insurance: Short-Term Disability: 100% employer coverage for short-term disabilities.
Disability Insurance: Long-Term Disability: 100% employer coverage for long-term disabilities.
Accidental & Critical Illness Insurance: Additional coverage to help in the event of unexpected accidents or illnesses.
Health Savings Account (HSA): Available for eligible plans to help you save for medical expenses with tax advantages.
On-the-Job Training: Comprehensive training to support your growth and success in your role.
Paid Continuing Education (CEU) Training: Paid time and funding for continuing education to maintain your licensure and skills.
Tuition Assistance: Financial support for higher education through our tuition assistance programs.
Tuition Forgiveness: Eligibility for Public Service Loan Forgiveness (PSLF) and Minnesota State Programs.
Employee Assistance Program (EAP): Confidential counseling and support services for personal and family matters.
Family & Medical Leave: Time off for medical or family reasons in accordance with state and federal laws.
Additional Leave Benefits: Paid leave for Bereavement, Jury Duty, and Military Leave.
Overnight bonus pay for those working 3rd shift hours.
Overtime pay during mandated shifts.