Patient Access Representative

Rocky Boy Health Center • Box Elder, MT

13d

About The Position

The Patient Access Representative plays a crucial role in providing exceptional service to patients and ensuring smooth operational flow within the healthcare facility. This position is responsible for managing patient registrations, verifying insurance information, facilitating the check-in and check-out processes, and handling switchboard operations.

Requirements

• High School Diploma or equivalent (GED/HiSet).
• Minimum of one year's medical office experience and/or customer service-based experience.

Nice To Haves

• Associate degree in business, Allied Health or related.
• Three years of medical office experience and/or customer service-based experience.
• Proficient knowledge revenue cycle, medical terminology, and insurance requirements.

Responsibilities

• Greets and assists patients during the registration process. Maintain a positive and welcoming environment for patients and their families. Deliver exceptional customer service by addressing patient inquiries and concerns.
• Collects and verifies demographic and insurance information.
• Initiates a warm hand off to appropriate staff members to assist patients in understanding their insurance plans, explaining co-pays, deductibles, and other financial responsibilities, if required. Collaborate with the Business Office and Health Information Management departments to address any billing or payment concerns.
• Ensures accurate entry of patient data into the electronic health records system.
• Schedule patient appointments efficiently, considering provider availability and patient preferences. Responsible for ensuring timely access to care for patients and their families.
• Develops positive customer relationships by anticipating and providing solutions to the needs of internal and external customer populations and by giving a high priority to customer satisfaction.
• Operate the switchboard to handle incoming calls, direct calls to the appropriate departments, and provide information as needed. Manage voicemail systems and forward messages to the appropriate personnel. Ensure timely and efficient handling of inquiries and requests through the switchboard.
• Performs other job-related duties including, but not limited to registrations in multiple systems, coverage of ancillary departments, as well as other duties assigned by the Manager or Supervisor attend mandatory monthly staff meetings, in-services, and continuing education sessions. Attend department staff meetings as required within the department. Attend department staff meetings as required within the department.
• Undertakes additional responsibilities as delegated and directed by the supervisor to support the overall functioning and objectives of the Rocky Boy Health Center.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED