Patient Access Representative

Sanford Health•Minocqua, WI

9d•$16 - $23•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This role involves patient registration and scheduling. Depending on the setting, the Patient Access Representative may perform only registration or scheduling duties, or both. Additional duties may be assigned. The Patient Access Representative serves as a mentor for new staff, displays professionalism, and promotes an atmosphere of mutual respect and cooperation. The role requires the ability to work both independently and as part of a team, maintain confidentiality of sensitive information, and possess excellent customer service skills with empathy for patients' situations. A working knowledge of medical terminology and professional written communication is necessary.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Medical terminology helpful.
Customer service skills essential.
Ability to work as part of a team and also work independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and the ability to empathize with patients and their situations.
Working knowledge of medical terminology.
Use of professional written communication when making notes.

Nice To Haves

Post-secondary education helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility or assist with arrangements according to policies.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues, including work queue errors, denied insurance claims, and database maintenance.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out and offer enrollment to additional resources.
Collaborate with nursing teams and providers to coordinate appointments.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities.
Initiate and collaborate on patient/resident financial assistance.
Track patient/resident visits.
Manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Perform provider and schedule maintenance.
Handle charge entry/billing and charge verification.
Make reminder calls for appointments.
Facilitate hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Maintain confidentiality of sensitive information.