Patient Access Representative (Central Registration) - Cooperstown, NY

UnitedHealth Group•Albany, NY

9d•$16 - $29•Onsite

About The Position

The Patient Access Representative (Central Registration) is responsible for providing patient-oriented service in a clinical or front office setting. This role performs a variety of clerical and administrative duties related to the delivery of patient care, including greeting and checking in patients, answering phones, collecting patient co-pays and insurance payments, processing paperwork, and performing other front office duties as required in a fast-paced, customer-oriented clinical environment. This position is full-time, Monday - Friday. Employees are required to work Monday - Friday 3pm-11pm with a rotating weekend schedule. It may be necessary, given the business need, to work occasionally overtime or weekends. Our office is located at 1 Atwell Rd Cooperstown, NY. We offer 4-6 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Requirements

High School Diploma/GED
1+ years of experience in a hospital, office setting, customer service setting, or phone support role
Ability to work onsite at 1 Atwell Road in Cooperstown, NY
Ability to work the required schedule: Mon-Fri 8:30am - 5:00pm with an occasional Saturday. It may be necessary, given the business need, to work occasionally overtime or weekends
Must be 18 years of age or older

Nice To Haves

Experience with Microsoft Office products
Experience in requesting and processing financial payments
Experience in insurance reimbursement and financial verification
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments

Responsibilities

Communicates directly with patients and / or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizes according to insurance plan requirements
Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed
Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge
Responds to patient and caregivers' inquiries related to routine and sensitive topics always in a compassionate and respectful manner
Generates, reviews and analyzes patient data reports and follows up on issues and inconsistencies as necessary
Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

Benefits

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS