Patient Access Representative - Central Registration - Per Diem

Geisinger • Muncy, PA

6d • Onsite

About The Position

Geisinger’s Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day — all while maintaining empathy, professionalism and providing a positive patient experience. This role is responsible for front line support to the department, coordinating and performing front line office activities in an effective and efficient manner. The PAR greets and registers incoming patients, supports the patient check out process, and schedules future appointments as applicable. They are responsible for checking patients in for appointments and accurately verifying demographics, assuring all check-in procedures are completed and monitoring patient wait times, communicating changes to the patient as necessary. The role involves reading and interpreting insurance responses, understanding general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter. The PAR ensures patients receive necessary disclosure and privacy information, obtains necessary legal and financial signatures, communicates financial obligations to patients, and collects fees at the time of service as appropriate. They also communicate the purpose of and complete all necessary regulatory forms with patients, and complete patient visits by scheduling any necessary follow-up appointments, including specialty or ancillary services. The position processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints, and notifies patients or guarantors of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly. Additional duties include performing cash posting following department guidelines, abiding by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights, and independently working work queues to ensure timely resolution of all accounts. Maintaining productivity and quality performance expectations, and a high regard for confidentiality are essential. The role also involves accurately performing medical record maintenance and releases, assisting with referrals and pre-certifications at the time of encounter, and properly utilizing and maintaining patient recall and reschedule lists. Work is typically performed in an office environment, and the employee is accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Requirements

• High School Diploma or Equivalent (GED)
• Clerical I
• Communication
• Customer Service
• Office Politics And Confidentiality

Nice To Haves

• Minimum of 1 year-Related work experience

Responsibilities

• Responsible for front line support to the department.
• Coordinates and performs front line office activities in an effective and efficient manner for the department.
• Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Benefits

• 401(k) plan that includes automatic Geisinger contributions
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.
• atmosphere of collaboration, cooperation and collegiality.
• healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED