Per Diem Patient Registration Representative

UnitedHealth Group•Madisonville, KY

1d•$16 - $29•Onsite

About The Position

This position is per diem (generally around 20 hours per week but could be depending on business needs). Ability to cover 3rd shift is a must and ability to also cover 1st and 2nd shift as needed is highly preferred. Our office is located at 440 Hopkinsville St., Greenville KY 42345. We offer 4 weeks of on-the-job training. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Requirements

High School Diploma/GED
Ability to work per diem (generally around 20 hours a week) with the ability to cover 3rd shift hours (overnight shift) at minimum
Must be 18 years of age OR older

Nice To Haves

1+ years of related work experience, including data entry
1+ years of experience in Customer Service
Ability to cover 1st shift hours
Ability to cover 2nd shift hours
Working knowledge of medical office procedures and medical terminology

Responsibilities

Responsible for the registration of all patients' accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, scheduling, and point of service collection, while maintaining confidentiality, professionalism and ethics
Greet patients
Coordinate patient flow to reduce wait times
Assist patients with intake processes
Collect co-payments, co-insurance and deductibles
Process walk-in patients and visitors
Confirms eligibility and verifies insurance benefits
Ensures all necessary demographic and billing information is obtained for patients and entered in the computer system timely and accurately
May schedule appointment times using computerized scheduling programs
Explains financial responsibilities for services received, payment options, and collection procedures to patients and/or parties responsible for payment
Counsels' patients regarding insurance benefits and recommend alternative sources of payment and/or financial assistance when appropriate
Accepts payments and co-pays
Communicates effectively with insurance companies, external agencies, patients, physicians, and team members