MG Patient Access Representative

Brown Medicine • Dartmouth, MA

3d • Onsite

About The Position

Responsible for all front desk functions including general business office functions, and patient reception / registration. May be responsible for telephone triage and scheduling depending upon location. Supports the facility’s ideology, mission, goals, and objectives. Performs in accordance with the facility’s policies and procedures. Follows the facility’s standards for ethical business conduct. Conducts self as a positive role model and team member. Recognizes patients’ rights and responsibilities and supports them in performance of job duties. Participates in facility committees, meetings, in-services, and activities.

Requirements

• High school diploma or equivalent.
• Prior front-desk experience preferably within a medical clinic setting.
• Experience managing a multi-line phone system.
• Experience with computer systems and the ability to type.
• Strong understanding of medical terminology.
• Understanding of different insurance plans and referral procedures preferred.
• Must be flexible, customer / patient focused, possess a positive attitude, strong learning aptitude and the ability to work well both independently and on a team in a fast-paced environment.

Nice To Haves

• Bi-lingual communication skills are a plus.

Responsibilities

• Registers patients, collects appropriate co-pays, deductibles and other related payments that are due.
• Adheres to established cash control policies and procedures.
• Provides new patients with patient registration form and copies insurance card for file.
• Registers patients into the computer system.
• Verifies existing patients’ demographics and insurance information at each visit.
• Checks referrals and POS or paper, obtaining required authorization, eligibility verification and confirmation of registration information.
• Responsible for preparation of billing packets on a daily basis which includes: Assuring that an insurance face sheet is attached to each encounter, Checking off each encounter against the schedule, Ensuring that each encounter has been confirmed in the system, Tracking and following up on any missing encounters, Ensuring correct entries on day sheet, Completion of batch sheet checklist and all items listed on checklist, Ensuring that each batch is sent to billing by courier.
• Schedules appointments accurately and efficiently within established scheduling protocols as appropriate.
• Serves as liaison with centralized Medical Records department as appropriate.
• Demonstrates courteous, professional, and cooperative behavior towards patients, visitors, coworkers, and providers.
• Performs duties as a team member, integrating activities with fellow employees and providers.
• Other duties as assigned.

Benefits

• As Rhode Island's largest health system and private employer, Brown University Health is the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England.
• Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day.
• Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island.
• Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve.
• We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.
• Join us and help build a healthier future for our patients - and for yourself.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED