Patient Access Representative | Wound Healing Center | 40hrs/week
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Wound Healing Center is the central location where patients will arrive for care for non-healing wounds. As a Patient Access Representative, you will use your talents to impact the patient journey by helping patients gain access to care. This position is front facing with in-person patient registration/scheduling as well as phones. Clinic hours: 5 Days a week with hours Monday - Friday 7:00 am - 4:30 pm. Scheduled working hours are Monday - Friday 8:00 am - 4:30 pm. Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
Requirements
- High school diploma or equivalent preferred.
- One year of work experience, preferably in a medical office setting.
- Medical terminology helpful; customer service skills essential.
- Six months' customer service experience desired.
- May require BLS for certain locations and/or settings.
Nice To Haves
- Post-secondary education helpful.
Responsibilities
- Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
