Patient Access Representative | Radiology | 40hrs/week

Sanford Health•Bismarck, ND

23h•Onsite

About The Position

The Patient Access Representative works closely with patients, providers, technologists, and other healthcare team members to promote timely access to care, maintain regulatory compliance, support efficient departmental workflows, and create a positive patient experience throughout the scheduling and registration process. This position is responsible for scheduling diagnostic imaging appointments, registering patients, and ensuring an efficient check-in process. This role serves as the first point of contact for patients and provides exceptional customer service while coordinating access to imaging services. Duties include scheduling appointments based on provider orders and department protocols, verifying patient demographics and insurance information, obtaining required authorizations and referrals, and communicating preparation instructions for procedures. During patient check-in, responsibilities include confirming registration information, collecting applicable copayments, obtaining required consent forms, and ensuring all documentation is complete and accurate. Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Requirements

High school diploma or equivalent preferred
One year of work experience, preferably in a medical office setting
Medical terminology helpful
Customer service skills essential
Six months' customer service experience desired
May require BLS for certain locations and/or settings

Nice To Haves

Post-secondary education helpful

Responsibilities

Scheduling diagnostic imaging appointments
Registering patients
Ensuring an efficient check-in process
Scheduling appointments based on provider orders and department protocols
Verifying patient demographics and insurance information
Obtaining required authorizations and referrals
Communicating preparation instructions for procedures
Confirming registration information during patient check-in
Collecting applicable copayments
Obtaining required consent forms
Ensuring all documentation is complete and accurate
Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes