Patient Access Representative | Radiology | 40hrs/week
About The Position
The Patient Access Representative works closely with patients, providers, technologists, and other healthcare team members to promote timely access to care, maintain regulatory compliance, support efficient departmental workflows, and create a positive patient experience throughout the scheduling and registration process. This position is responsible for scheduling diagnostic imaging appointments, registering patients, and ensuring an efficient check-in process. This role serves as the first point of contact for patients and provides exceptional customer service while coordinating access to imaging services. Duties include scheduling appointments based on provider orders and department protocols, verifying patient demographics and insurance information, obtaining required authorizations and referrals, and communicating preparation instructions for procedures. During patient check-in, responsibilities include confirming registration information, collecting applicable copayments, obtaining required consent forms, and ensuring all documentation is complete and accurate. This position works either 8 or 10-hour shifts between the hours of 6:30am-5:00pm (preferences discussed during interview). No shifts on recognized holidays and there are opportunities to pick up night and weekend shifts for incentive pay. Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Requirements
- High school diploma or equivalent preferred
- One year of work experience, preferably in a medical office setting
- Customer service skills essential
- May require BLS for certain locations and/or settings
Nice To Haves
- Post-secondary education helpful
- Medical terminology helpful
- Six months' customer service experience desired
Responsibilities
- Scheduling diagnostic imaging appointments
- Registering patients
- Ensuring an efficient check-in process
- Serving as the first point of contact for patients
- Providing exceptional customer service
- Coordinating access to imaging services
- Scheduling appointments based on provider orders and department protocols
- Verifying patient demographics and insurance information
- Obtaining required authorizations and referrals
- Communicating preparation instructions for procedures
- Confirming registration information during patient check-in
- Collecting applicable copayments
- Obtaining required consent forms
- Ensuring all documentation is complete and accurate
- Greeting patients & verifying demographics
- Creating, scanning & routing documents or electronic forms
- Informing patients what the document is & capturing signatures on necessary paperwork
- Establishing and assigning financial responsibility and assisting with arrangements while adhering to appropriate policies and procedures
- Collecting co-payments, pre-payments, and payments on account balances
- Working through the registration work queue to address and resolve registration errors or denied insurance claims
- Working with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtaining and coordinating referrals & conducting pre-authorization
- Arranging interpreter services
- Checking patients in/out
- Operating multi-line phone
- Resolving work queue issues, managing recall and waitlists, & serving as switchboard operator calling codes and paging providers
- Preparation & coordination of charts
- Organizing supporting provider documents
- Initiation & collaboration of patient financial assistance
- Tracking patient visits & health information management on patient accounts
- Compiling, distributing, administering, and scoring assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as making copies or sending faxes
Benefits
- Opportunities to pick up night and weekend shifts for incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
