Patient Access Representative Office - Sleep Disorders Center - Part Time

Indiana Regional Medical Center•Indiana, PA

3d•Onsite

About The Position

The Patient Access Representative in the Sleep Disorders Center is a part-time role responsible for providing excellent customer service to patients, guarantors, and family members. This position involves accurately gathering and entering patient information into the hospital's computer system to facilitate efficient data collection, billing, and reimbursement. The representative will collaborate with medical staff, nursing, ancillary departments, insurance carriers, and other professionals to assist families with healthcare and financial services. Key duties include operating office equipment, utilizing insurance eligibility software, managing multiple tasks in stressful situations, and representing the department professionally. A strong understanding of revenue cycle processes, automated systems, and Microsoft Office Suite is required, along with general knowledge of the sleep center's practices.

Requirements

1 year business or medical secretarial curriculum preferred with emphasis in customer service and knowledge of healthcare settings or equivalent of education and job-related experience
Completion of medical terminology course
Communication skills
Critical thinking skills
Teamwork skills
EMR (Electronic Medical Record) proficiency
Time management skills
Problem-solving skills
Attention to detail

Nice To Haves

CHAA Certified Healthcare Access Associate preferred

Responsibilities

Articulate information in a manner that patients, guarantors, and family members can understand while maintaining the highest level of customer service.
Accurately gather and enter all information into the hospital’s computer system to expedite efficient data collection, billing, and hospital reimbursement.
Work directly with medical staff, nursing, ancillary departments, insurance carriers, and other professionals to assist families in obtaining healthcare and financial services.
Operate printers, fax machines, and general office equipment.
Utilize insurance eligibility software.
Multitask and maintain composure in stressful situations, utilizing appropriate resources.
Utilize excellent interpersonal communication skills to effectively and professionally represent the department.
Apply knowledge of revenue cycle processes and automated scheduling, registration, collections, and telecommunications applications.
Proficiently use computer applications, software, and hardware including Microsoft Office Suite.
Demonstrate general knowledge of the sleep center and its practices.