Patient Access Representative | PRN

Sanford Health•Rapid City, SD

1d•Hybrid

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This is a PRN (as needed) position, primarily for Saturdays from 7:00 am to 12:00 pm, with potential occasional assistance in the back office during normal business hours (Monday-Friday, 8:00 am-5:00 pm). We are seeking a team member who is committed to creating a positive patient experience by fostering a welcoming and safe environment. This role operates in a fast-paced setting focused on high-quality patient care. The ideal candidate will be outgoing, capable of multitasking, detail-oriented, and possess exceptional customer service skills. The main duty involves surgical admissions, with additional responsibilities including inter-departmental communication, answering phones, and addressing the needs of patients and their families. Join our Sanford Patient Access Family and help us Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Six months' customer service experience desired.
Medical terminology helpful
Customer service skills essential

Nice To Haves

Post-secondary education helpful.
May require BLS for certain locations and/or settings.

Responsibilities

Greet patients & verifies demographics
Creating, scanning & routing documents or electronic forms
Inform patients what the document is & capture signatures on necessary paperwork
Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
Collects co-payments, pre-payments, and payments on account balances
May work through the registration work queue to address and resolve registration errors or denied insurance claims
Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
Obtain and coordinate referrals & conduct pre-authorization
Arrange interpreter services
Check patients in/out
Operate multi-line phone
May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Preparation & coordination of charts
Organize supporting provider documents
Initiation & collaboration of patient financial assistance
Track patient visits & health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordination of Telemed appointments
Reminder calls for appointments
Hospital admission
Office duties, such as make copies or send faxes