Patient Access Representative; 0.7 FTE; PM Shift
UnityPoint Health•Madison, WI
•Onsite
About The Position
We’re seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key role in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.
Requirements
- High School Diploma or equivalent
- At least two (2) years of customer service or healthcare related experience is preferred
Responsibilities
- Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete
- Maintain strong knowledge of insurance plans and verification processes
- Answer and route phone calls professionally; take accurate messages
- Educate patients on financial obligations, including point of service (POS) collections and estimates
- Assist with patient self-service registration processes
- Monitor and manage multiple work queues to ensure timely workflow
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
- Schedule walk in procedures and collaborate with central scheduling regarding other needs
Benefits
- paid time off
- parental leave
- 401K matching
- employee recognition program
- Dental, health and vision insurance
- paid holidays
- short and long-term disability
- pet insurance
- Tuition reimbursement
- adoption assistance
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
