Patient Access Representative-Night Shift

Memorial Regional Health•Craig, CO

4d•Onsite

About The Position

This is a Full-Time Night Position. The Patient Access Representative greets patients in person and on the phone in a friendly and courteous manner, obtains and verifies patient information, and answers and directs incoming calls. They accurately admit/register patients for all services performed at MRH, collect co-pays and other payments at the time of service as needed, and process all returned mail. This role acts as a liaison between patients, families, physicians, and the care team, and participates in interdepartmental process improvements and evaluation efforts. The representative also serves as an internal consultant and educator to hospital staff in their area of expertise, striving to ensure continual compliance with Patient Access Department policies and procedures. They can identify and access the system to report abuse to employees and/or patients, establish a good rapport and working relationship with other departments, and coordinate insurance, preauthorization, benefits verification, and pre-registration activities. The role requires prioritizing workload, completing assignments within allotted time, and working as a team with co-workers. Assistance in the orientation of new employees is expected, and proficiency in duties for both outpatient and Emergency Departments is necessary. Cross-training in other departments as needed, educating patients for financial assistance, and completing miscellaneous reports are also part of the responsibilities. The organization expects full commitment to the CHOICE values of MRH, consistent positive and professional representation, effective communication, adherence to attire and dress code, initiative, self-motivation, consistent productivity, and effective time management. Employees must complete all required annual education, training, in-services, and licensure/certification updates, and actively participate in departmental and organizational meetings. Strict patient confidentiality must be maintained at all times. Employees are expected to report to work punctually, complete assigned duties within established timeframes, and actively contribute to departmental and organization-wide performance improvement and continuous quality initiatives. Compliance with all regulatory requirements and adherence to departmental, hospital, state, and federal standards and policies are mandatory. Following all infection control, safety, and risk management procedures is essential to maintain a safe environment.

Requirements

Must be at least 18 years of age.
Must be legally authorized to work in the United States.
Must successfully pass a background check.
Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
Must complete an Employee Health meeting prior to starting employment.

Nice To Haves

Knowledge of medical terminology.
Computer experience.
Customer service experience.
Bilingual

Responsibilities

Greets patients in person and on the phone in a friendly and courteous manner.
Obtains and verifies patient information.
Answers and directs incoming calls.
Accurately admits/registers patients for all services performed at MRH.
Time of service collections of co-pays and such as needed.
Processes all returned mail.
Acts as a liaison between patient, families, physicians, and care team.
Participates in interdepartmental process improvements and process evaluation efforts.
Acts as an internal consultant and educator to hospital staff in the area of expertise.
Strives to ensure continual compliance with Patient Access Department policies and procedures.
Can identify and access the system to report abuse to employees and/or patients.
Establishes a good rapport and working relationship with other departments.
Coordinates insurance, preauthorization, benefits verification, and pre-registration activities.
Prioritizes workload and completes assignments within allotted time.
Works as a team with co-workers.
Assists in the orientation of new employees.
Proficient in the duties in both the outpatient and Emergency Departments.
Cross-trains in other departments as needed.
Educates patients for financial assistance.
Completes miscellaneous reports.
Performs other duties as assigned.
Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
Maintains strict patient confidentiality at all times.
Reports to work punctually and completes assigned duties within established timeframes.
Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.