Patient Access Representative (060826.3) FULL TIME

Bitterroot Health•Hamilton, MT

4d•Onsite

About The Position

Patient Access Representatives (PAR) provides customer-service coverage in the medical clinic facilities and/or ancillary departments of Bitterroot Health and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, and telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Bitterroot Health’s financial solvency.

Requirements

High school diploma or GED required
Ability to communicate effectively both orally and with written word
Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact
Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace
Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary

Nice To Haves

Courses in medical terminology beneficial
Minimum two years hospital/physician office experience preferred
Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred
Previous registration and billing knowledge preferred