Patient Access Representative 2, Full Time

University of Miami•Miami, FL

3d•Onsite

About The Position

The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments. This role involves obtaining, confirming, and entering demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts. It also includes contacting patients’ families or physicians’ offices to obtain missing insurance information, verifying insurance and confirming eligibility, and notifying patients of liabilities and collecting funds. The position requires maintaining appropriate records and documentation, and adhering to University and unit-level policies and procedures.

Requirements

High school diploma or equivalent
Minimum 2 years of relevant experience
Knowledge of generally accepted accounting procedures and principles.
Skill in completing assignments accurately and with attention to detail.
Ability to process and handle confidential information with discretion.
Ability to work independently and/or in a collaborative environment.
Ability to communicate effectively in both oral and written form.

Responsibilities

Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
Contact patients’ families or physicians’ offices to obtain missing insurance information.
Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
Collaborates with scheduling departments to identify add-on patients.
Obtains necessary authorizations, pre-certifications, and referrals.
Notifies patients of liabilities and collects funds.
Maintains appropriate records, files, and accurate documentation in the system of record.
Adheres to University and unit-level policies and procedures and safeguards University assets.