Patient Access Representative

Geisinger • Mahanoy City, PA

35d • Onsite

About The Position

Geisinger’s Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day — all while maintaining empathy, professionalism and providing a positive patient experience. The role is responsible for front line support to the department, coordinating and performing front line office activities in an effective and efficient manner. This includes greeting and registering incoming patients, supporting the patient check out process, and scheduling future appointments. PARs are responsible for accurately verifying demographics, ensuring all check-in procedures are completed, and monitoring patient wait times, communicating changes as necessary. They must also interpret insurance responses, understand general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter. Additionally, PARs ensure patients receive necessary disclosure and privacy information, obtain legal and financial signatures, communicate financial obligations, and collect fees at the time of service. They complete regulatory forms, schedule necessary follow-up appointments, and process multi-channel messages related to patient and/or physician requests. PARs notify patients of anticipated financial responsibility and collect accordingly, perform cash posting, and abide by organizational and HIPAA guidelines. They independently work work queues, maintain productivity and quality performance expectations, and uphold high regard for confidentiality. Medical record maintenance and releases are performed accurately. The role also assists with referrals and pre-certifications and properly utilizes and maintains patient recall and reschedule lists. Work is typically performed in an office environment, and the employee is accountable for satisfying all job-specific obligations and complying with all organization policies and procedures.

Requirements

• High School Diploma or Equivalent (GED)
• Minimum of 1 year-Related work experience
• Clerical I
• Communication
• Customer Service
• Office Politics And Confidentiality

Responsibilities

• Greets and registers incoming patients.
• Supports the patient check out process.
• Schedules future appointments as applicable.
• Checks patients in for appointments and accurately verifies demographics.
• Monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Assigns primary, secondary, and tertiary insurance per encounter based on general guidelines and insurance rank requirements.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintains productivity and quality performance expectations.
• Maintains high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Benefits

• health
• dental
• vision
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED