Patient Access Representative

Nationwide Children's Hospital•Westerville, OH

12d•Onsite

About The Position

This is a part-time, benefits-eligible role. The Patient Access Representative will greet and register patients, answer telephone calls, schedule appointments, and pull and file medical charts when indicated. The role involves providing excellent customer service, obtaining accurate patient demographic, insurance, and physician information, screening customer data for insurance eligibility, and communicating differences to the customer. The representative will also screen registrations to ensure insurance pre-certification and physician referral requirements are met, instruct customers on requirements, assist in identifying self-pay patients and referring them to financial assistance, and establish and maintain open communication with all departments Patient Access interacts with and clinical staff in those areas. Additionally, the role includes assisting in the shadowing/precepting of new employees. The work environment is Nationwide Children’s Hospital, which emphasizes Diversity, Equity, and Inclusion, and fosters a collaborative culture for innovative care and groundbreaking research.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills with the ability to navigate most current technology systems.
Strong administrative skills.
CPR certification (based on position and as determined by manager).
Able to multi-task within in a stressful environment.

Nice To Haves

Associate’s Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greets and registers patients.
Answers telephone calls.
Schedules appointments.
Pulls and files medical charts when indicated.
Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.