Patient Access Representative

Mass General Brigham•Boston, MA

12d•Hybrid

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Dual reporting to the Senior Operations Manager and the Finance Manager, the Financial Analyst will help with the overall functions of each department. The Financial Analyst contributes to each department by assisting with analysis, work queues, ad hoc projects, and other tasks as assigned. Other tasks may include interacting with patients (and payers) by phone, email, and in person.

Requirements

Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
Bachelor’s degree
Data analysis and computer skills, particularly with Microsoft Excel
Healthcare finance, reimbursement, and billing experience, preferably with Epic.
A combination of education and experience may be substituted for the requirements.
Possess strong interpersonal skills to effectively communicate and collaborate with others of different skill sets, backgrounds, and levels within and external to the organization
Strong analytical, problem-solving, and negotiation skills
Requires minimal direction from leadership and possesses the ability to learn quickly
Ability to work independently, as well as prioritize workload and manage concurrent projects
Self-motivated, resourceful, and able to take initiative.

Nice To Haves

Healthcare experience in hospital operations or finance is a plus.

Responsibilities

Completes projects for Finance, Operations, and other MEEI teams
Updates weekly and monthly reports for both departments
Proactively identifies opportunities for revenue improvement and takes initiative to solve issues independently
Analyze data, including policies, workflows, and procedures, and present results to management.
Surgical clearance workflow improvement
Other duties as assigned, including work queues and any help that the Operations and Finance teams require – this includes:
Interacting with patients and insurance payers: on the phone and in email communication.
Reviewing, confirming, and updating demographic and insurance information with patients.
Maintaining strict confidentiality regarding all patient matters and securing all patient information.
Back up to the analysis and support functions for the call center
Must be flexible and stand in (if needed) in patient-facing roles, such as the lobby and admissions.