Patient Access Representative (Labor Pool - Emergency Department)

Riverside Hospital • Newport News, VA

1d • Onsite

About The Position

The Patient Access Representative is responsible for registering all patient types within the Emergency Department and maintaining the integrity of registration data through daily reports and account work queues. The role supports critical Revenue Cycle functions by following regulatory requirements, maintaining patient safety through accurate patient identification, protecting patient health information, and providing excellent customer service. This is a labor pool position, with hours as needed.

Requirements

• High school diploma or GED.
• One year of billing, customer service, or patient registration experience is preferred.
• Certified Healthcare Access Associate (CHAA) certification from the National Association of Healthcare Access Management (NAHAM) within one year is preferred.

Nice To Haves

• One year of billing, customer service, or patient registration experience.
• Certified Healthcare Access Associate (CHAA) certification from NAHAM within one year.

Responsibilities

• Obtain or validate patient information and register patients in the software system while providing a high level of customer service.
• Obtain and document all necessary demographic and financial information.
• Maintain patient safety through correct patient identification practices.
• Maintain strict confidentiality in matters relating to patient protected health information (PHI).
• Work daily reports and account work queues to ensure registration data integrity.
• Handle patient inquiries related to registration.
• Calculate payment information and accept funds and credit accounts for time-of-service collections.
• Adhere strictly to EMTALA rules and regulations when registering patients through the Emergency Department and Obstetrics.
• Complete forms and collect documents as needed based on registration type.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED