Patient Access Representative (Full Time - Overnights) Torresdale Emergency Dept

Thomas Jefferson University•Northeast Philadelphia, NE

6d•Onsite

About The Position

The Patient Access Representative provides a positive experience for patients and families by using strong communication and customer service skills during patient registration. The role accurately identifies patients, gathers complete demographic and insurance information, identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation, retrieves orders, confirms medical necessity, and answers phones for outpatient visits. The position is based in the Torresdale Emergency Department and works overnight, Tuesday through Saturday, from 11:00 p.m. to 7:30 a.m., with one spring/summer holiday and one fall/winter holiday.

Requirements

High school diploma or GED.
Three years of healthcare customer service experience.

Nice To Haves

Associate’s degree in Healthcare or Business Administration.

Responsibilities

Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
Gather accurate demographic and insurance information from patients and families.
Request and scan photo identification and insurance cards.
Verify insurance coverage, referrals, and authorizations.
Collect patients’ out-of-pocket liability at the time of service.
Accurately search for and select the correct patient.
Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
Retrieve orders and confirm medical necessity.
Answer phones for outpatient visits.

Benefits

Medical insurance, including prescription coverage.
Supplemental insurance.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short- and long-term disability coverage.
Flexible spending accounts.
Retirement plans.
Tuition assistance.
Voluntary benefits, including access to group insurance rates and discounts.
Tuition discounts at Thomas Jefferson University after one year of full-time service.