Patient Access Representative (Full Time - Overnights) Torresdale Emergency Dept

Jefferson Health Plans•Philadelphia, PA

7d•Onsite

About The Position

The Patient Access Representative provides a positive experience for patients and families through strong communication and customer service while registering patients. The role searches for and selects the correct patient, gathers complete and accurate demographic and insurance information, and identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation. The representative also retrieves orders, confirms medical necessity, and answers phones for outpatient visits. This is a full-time overnight position at the Torresdale Emergency Department, scheduled 11:00 p.m.–7:30 a.m., Tuesday through Saturday. The schedule includes one spring/summer holiday and one fall/winter holiday.

Requirements

High school diploma or GED.
Three years of healthcare customer service experience.

Nice To Haves

Associate’s degree in Healthcare or Business Administration.

Responsibilities

Interact with co-workers, visitors, and other staff consistently with Jefferson’s values.
Gather accurate demographic and insurance information.
Request and scan photo identification and insurance cards.
Verify insurance coverage, referrals, and authorizations.
Collect patients’ out-of-pocket liability at the time of service.
Search for and select the correct patient during registration.
Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
Retrieve orders and confirm medical necessity.
Answer phones for outpatient visits.

Benefits

Medical insurance, including prescription coverage.
Supplemental insurance.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short- and long-term disability coverage.
Flexible spending accounts.
Retirement plans.
Tuition assistance.
Voluntary benefits, including access to group insurance rates and discounts.
Tuition discounts at Thomas Jefferson University after one year of full-time service.