Patient Access Representative

St. Tammany Parish Hospital • Covington, LA

4d • Onsite

About The Position

At St. Tammany Health System, delivering world-class healthcare close to home is our goal. We are committed to attracting and retaining the very best professionals for every position in our health system. The health system is nestled in the heart of Covington on the north shore of Lake Pontchartrain. It is a peaceful, scenic, community-oriented area with an abundance of amenities to suit every taste. The Patient Access Representatives are primarily responsible for completing an efficient and organized check in for the patients; ensuring throughput and customer service are top priorities. Excellent customer service skills are crucial in this role, as the Patient Access Representative must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy.

Requirements

• Excellent written and verbal communication skills demonstrating the ability to communicate effectively and courteously with patients and/or insurance carriers.
• Ability to work in a fast-paced professional environment.
• Excellent organizational skills.
• Maintains a professional and neat work environment.
• Promotes a positive image of STPH while maintaining strict confidentiality.
• Some positions are essential personnel during disaster situations (like Hurricane evacuations/threats).

Nice To Haves

• High school diploma or equivalent is preferred.
• Proof of enrollment in or completion of a post-secondary or vocational program may also be accepted.
• At least 3 months of previous customer service experience preferred.
• Education or certifications in medical field are helpful in acquiring a position in the area - as well as for advancement opportunities.
• Bilingual skills are also desirable.

Responsibilities

• Completing an efficient and organized check in for patients.
• Ensuring throughput and customer service are top priorities.
• Collecting accurate information.
• Maintaining sensitivity to the confidentiality of patient information.
• Ensuring patients are aware of their rights as determined by HIPAA regulations and company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed