Patient Access Representative - Central Registration

Nationwide Children's Hospital•Columbus, OH

19h•Onsite

About The Position

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. This role provides excellent customer service to patients and families by applying best practices and standard operating procedures. The representative interviews and registers patients, obtaining accurate demographic, insurance, and physician information. They screen customer data to ensure patient eligibility for indicated insurance and communicate any differences. The role also screens registrations to ensure insurance pre-certification and physician referral requirements are met, and instructs customers on these requirements. Additionally, the Patient Access Representative assists in identifying self-pay patients and referring them to financial assistance when applicable. Establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff in those areas is crucial. The role also assists in the shadowing/precepting of new employees. The work environment is Nationwide Children’s Hospital, a place where passion meets purpose, and diversity, equity, and inclusion are integrated into core values and practices. The hospital is seeking individuals who live these values and want to share their experiences and efforts in support of the collective mission to improve the lives of children everywhere.

Requirements

High School Diploma or equivalent, required.
Demonstrated computer skills required with the ability to navigate most current technology systems.
Strong administrative skills.
Excellent customer service and organizational skills.
CPR certification (based on position and as determined by manager).

Nice To Haves

Associate's Degree, preferred.
One year of health care experience, preferred.

Responsibilities

Greet and register patients.
Answer telephone calls.
Schedule appointments.
Pull and file medical charts when indicated.
Provide excellent customer service to patients and families.
Interview and register patients in registration areas.
Obtain accurate demographic, insurance, and physician information on registrations.
Screen customer data to ensure patient is eligible for insurance indicated and communicate differences.
Screen registrations to ensure insurance pre-certification and physician referral requirements are met.
Instruct customer on requirements.
Assist in identifying self-pay patients and referring them to financial assistance when applicable.
Establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas.
Assist in the shadowing/precepting of new employees.