Patient Access Registration - Customer Service Representative

R1 RCM•American Fork, UT

1d•Onsite

About The Position

As a Customer Service Representative in Patient Access Registration at R1, you will be instrumental in helping patients check into the hospital. This role involves working in a fast-paced hospital/lab environment where you will be the primary point of contact for patients, answering their questions during the registration process. The position requires a confident multi-tasker who is proficient with technology, capable of typing quickly, and comfortable answering phones. While no prior healthcare experience is necessary, candidates must be prepared to encounter illness and injuries. R1 provides comprehensive training, making this an ideal entry point for a healthcare career. Essential prerequisites include being up to date on all vaccinations, passing a drug test, and successfully completing a background check.

Requirements

High School Diploma or GED
Excellent customer service experience
Up to date on all vaccinations
Pass a drug test
Pass a background check prior to hire
Confident multi-tasker
Quick study with technology
Ability to type and answer phones
Prepared to see illness and injuries

Nice To Haves

Medical experience

Responsibilities

Work on computers and answer phones to intake information in a busy environment
Work across multiple screens collecting details that must be input correctly between physician and nurse check-ins
Work around clinicians interrupting the registration process for emergent clinical care
Help people who may be very ill or worried by listening carefully to ease their anxiety
Ask follow-up questions and build rapport in real time
Assist patients complete their registration
Collect patient and insurance information, understanding variations in health plans and coverage