Patient Access Representative - Central Registration

Geisinger•Muncy, PA

1d•Onsite

About The Position

Geisinger’s Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day, maintaining empathy, professionalism, and providing a positive patient experience. This role provides front-line support to the department, coordinating and performing office activities efficiently. Key responsibilities include greeting and registering incoming patients, supporting the patient check-out process, and scheduling future appointments. PARs are responsible for accurately verifying patient demographics, interpreting insurance responses, and properly assigning primary, secondary, and tertiary insurance. They ensure patients receive necessary disclosure and privacy information, obtain legal and financial signatures, and communicate financial obligations, collecting fees at the time of service. The role also involves completing regulatory forms, scheduling follow-up appointments, processing multi-channel messages related to appointments, referrals, prescriptions, and complaints, and performing cash posting. Patient Access Representatives must abide by organizational and HIPAA guidelines, maintain confidentiality, work independently on work queues for timely account resolution, and accurately perform medical record maintenance and releases. They also assist with referrals and pre-certifications and utilize patient recall and reschedule lists.

Requirements

High School Diploma or Equivalent (GED)
Clerical I skills
Communication skills
Customer Service skills
Understanding of Office Politics And Confidentiality

Nice To Haves

Minimum of 1 year-Related work experience

Responsibilities

Responsible for front line support to the department.
Coordinates and performs front line office activities in an effective and efficient manner for the department.
Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
Responsible for checking patients in for appointments and accurately verifying demographics.
Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
Reads and interprets insurance responses.
Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
Communicates financial obligations to patients and collects fees at time of service as appropriate.
Communicates the purpose of and completes all necessary regulatory forms with patient.
Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
Performs cash posting following department guidelines.
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
Independently works work queues to ensure timely resolution of all accounts.
Maintain productivity and quality performance expectations.
Must maintain high regard for confidentiality.
Accurately performs medical record maintenance and releases.
Assists with referrals and pre-certifications, at the time of encounter.
Properly utilizes and maintains patient recall and reschedule lists.

Benefits

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.