Patient Access Representative Senior BWH

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

The Patient Access Representative Senior will be responsible for ensuring that all necessary information is accurately collected and recorded. They will provide a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes. This role also involves supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training. The representative will greet patients, provide exceptional customer service, schedule appointments, pre-register patients, and process patient information accurately and efficiently. They will also respond to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage. Ensuring patient information confidentiality and security in accordance with HIPAA regulations is crucial, as is staying up-to-date on healthcare regulations and policies and applying them in daily operations.

Requirements

High School Diploma or Equivalent required.
2-3 years of experience in a healthcare setting, with a focus on patient access and registration required.
Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
Excellent customer service skills, including active listening, empathy, and effective communication.
Ability to prioritize tasks, work independently, and manage multiple projects simultaneously.
Proficiency in Microsoft Office and electronic medical record systems.

Nice To Haves

Associate's Degree Healthcare Administration preferred or Associate's Degree Related Field of Study preferred.

Responsibilities

Ensuring that all necessary information is accurately collected and recorded.
Providing a positive patient experience while obtaining the information necessary to facilitate patient care and billing processes.
Supporting onboarding efforts of junior staff by mentoring, being a go-to for day-to-day questions, and training.
Training and mentoring patient access representatives and serve as a go-to for day-to-day questions.
Greeting patients and provide them with exceptional customer service and support.
Scheduling appointments, pre-register patients, and process patient information accurately and efficiently.
Responding to patient inquiries, resolve issues, and provide information about healthcare services and insurance coverage.
Ensuring that all patient information is kept confidential and secure, in accordance with HIPAA regulations.
Staying up to date on healthcare regulations and policies and apply them in daily operations.