Patient Access Representative Senior

UnitedHealth Group•Hastings, MN

8d•$20 - $36•Onsite

About The Position

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start Caring. Connecting. Growing together.

Requirements

2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other setting that engages with customers
1+ years of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc)
Intermediate level of proficiency with Microsoft Office products
Ability to work Monday - Friday from 4:45am - 1:15pm
Must be 18 years or older

Nice To Haves

Epic Experience
Experience with electronic medical records

Responsibilities

Greets and welcomes patients in person
Collects demographic and insurance information
Checks in and interviews patients to complete the registration process
Obtains signatures from patients as needed
Directs patient to their appointment or procedure
May assist in scheduling add-on appointments
Documents any issues and resolutions in electronic medical record
Resolves claim issues and registration errors on patient accounts and in assigned work queues
Uses resources, tools and procedures to complete registrations for complex accounts
Verifies insurance eligibility and benefits information for payers and interprets results, focusing on complex billing situations
Obtains cost information and explains information to patients
Collects on patient financial obligations
Handles complex questions as needed
Screening and approve patients for financial assistance programs and financial counsel as needed.
Provides technical or functional direction for employees
Assists patient in completion of request for information forms and submits to appropriate department
Provide customer service for inbound and outbound telephone calls
Identifies and escalates trends to leadership related to daily site activities
Participates in the orientation and training of employees and provides feedback to leadership
Exhibits behaviors and expectations that are consistent with leadership roles
Assists and supports team in all roles
Other duties as assigned