Patient Access Representative

Sanford Health•Eau Claire, WI

10d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Patient Access Representative (PAR) has two major functions: patient registration and scheduling. Depending on the setting, the PAR may only perform registration or scheduling duties, or may perform both. In all settings, the PAR performs additional duties as assigned, which vary by location/setting.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills essential.
Six months' customer service experience desired.
May require BLS for certain locations and/or settings.

Nice To Haves

Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Greet patients/residents and verify demographics for accurate registration and/or scheduling.
Create electronic files, provide, scan, and route necessary forms and documents.
Educate patients/residents and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and/or assist with arrangements, adhering to policies and procedures.
Collect co-payments, pre-payments, and/or payments on account balances.
Work through the registration work queue to address and resolve issues, including work queue errors, denied insurance claims, and maintenance of the registration database.
Schedule patient/resident appointments and procedures.
Obtain and coordinate referrals.
Conduct pre-authorization and arrange interpreter services.
Check patients/residents in/out.
Offer enrollment to additional resources.
Collaborate with the nursing team and providers to coordinate appointments.
Coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
Operate multi-line telephones and potentially serve as a switchboard operator, calling codes and paging providers.
Prepare and coordinate charts.
Organize supporting provider documents.
Discuss pre-payment responsibilities and initiate/collaborate on patient/resident financial assistance.
Track patient/resident visits and manage health information management on patient/resident accounts.
Work on weekly and monthly reports.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments and provider/schedule maintenance.
Perform charge entry/billing and charge verification.
Make reminder calls for appointments.
Handle hospital admissions.
Make copies, send faxes, and order supplies.
Serve as a mentor for new Patient Access Representatives and other staff.
Display professionalism and promote an atmosphere of mutual respect and cooperation.
Work as part of a team and independently.
Maintain confidentiality of sensitive information.
Utilize excellent customer service and empathy with patients and their situations.
Use working knowledge of medical terminology and professional written communication for notes.