PRN, Day Shift)

OrthoNebraska•Oakview, MO

42d

About The Position

The Patient Access Representative serves as patients’ first impression of OrthoNebraska, providing high-quality service in a fast-paced environment. The role includes accurately entering patient information into the medical record, verifying insurance, scheduling appointments, and collecting upfront payments. The schedule is as needed, with shifts between 7 a.m. and 7 p.m. The position requires a high school diploma or equivalent and at least two years of customer service-related experience. Prior healthcare experience and experience in a fast-paced environment are preferred. The role also calls for proficiency with electronic medical records or workplace software, strong interpersonal and communication skills, adaptability, flexibility, empathy, and a customer-service focus. This is classified as sedentary work. It involves sitting most of the time, with occasional walking or standing, and exerting up to 10 pounds of force occasionally or a negligible amount of force frequently. Applicants must pass a background check and pre-employment physical and drug testing; any offer is contingent on completing these requirements and obtaining active licensures required for the job.

Requirements

High school diploma or equivalent.
At least 2 years of customer service-related experience.
Proficiency using an electronic medical record and/or experience with workplace computer software.
Interpersonal skills including a welcoming personality, customer-service focus, empathy, a positive and professional image, teamwork, strong communication, critical thinking, adaptability, and flexibility.
Ability to pass a background check.
Ability to complete a pre-employment physical and drug screen.
Obtain active licensures required for the job.

Nice To Haves

At least 2 years of prior healthcare experience.
At least 2 years of experience working in a fast-paced environment.
Understanding of the revenue cycle.

Responsibilities

Provide exceptional customer service, prioritizing patients’ needs.
Use multiple computer software programs simultaneously.
Preregister patient charts before service.
Verify insurance eligibility.
Collect copayments and patient balance payments professionally.
Enter patient demographic and insurance information into the electronic medical record efficiently and accurately.
Check patients in efficiently, completely, and personally.
Schedule appointments accurately, prioritizing patient convenience.
Create a lasting impression that differentiates OrthoNebraska from other organizations.
Assist patients with wayfinding around the campus.
Help patients with paperwork when necessary.
Maintain confidentiality and respect patient rights.
Attend and actively participate in team meetings, which may occur outside normal business hours.
Comply with safety activities, policies, procedures, and regulatory requirements, including OSHA and The Joint Commission.
Perform other duties as assigned.